Operations Coordinator

About the Role

Working Arrangements

• This is a part-time position of 20 hours per week. Our preferred arrangement is for the postholder to work across five days per week, from 10:00am to 2:00pm. However, we would be open to discussing alternative working patterns and would consider alternative arrangements for the successful candidate, subject to business requirements.
• This post is eligible for hybrid working, with the expectation that the postholder would work in the office at least 3 days per week.
• Some flexibility in working hours may be required on rare occasions (with advance notice).

Are you a highly organised administrator with excellent customer service skills and a passion for supporting people? Warwick Business School is seeking an enthusiastic and proactive Operations Coordinator to join our Masters Programmes team to provide effective, consistent, and high-quality support to postgraduate students and alumni, staff, faculty, and other stakeholders

In this varied role, you will act as a key point of contact for student and stakeholder enquiries.  You will manage shared email inboxes, responding to queries directly or re-directing them to the appropriate teams.

You will also provide administrative support for a small number of taught modules, including managing assessment processes, processing submissions, liaising with markers, and ensuring the accurate and timely release of marks and feedback.

In addition, you will provide administrative support to the Masters Professional Services team (approximately 55 staff), contributing to the effective delivery of core operational activities across the postgraduate portfolio. This will include supporting administrative processes, staff recruitment, and coordinating routine activities to help the smooth running of the team.

This is a varied and rewarding role that requires excellent communication skills, strong attention to detail, and the ability to work both independently and collaboratively.

You will be comfortable managing competing priorities in a busy environment and building effective working relationships with colleagues and stakeholders at all levels.

For details on the experience and skills required, please refer to the job description (link here).

About You

You will have experience of delivering excellent customer service through effective team working, preferably in a HE environment. Evidence of well-developed administration skills and a high level of IT literacy will be required, as will the ability to work with a high degree of accuracy and attention to detail. 

You will be at ease working in a changing environment, being able to demonstrate flexibility to be involved in a number of operational support activities at a time.

About the Department

Warwick Business School (WBS) is a place where big ideas meet real impact. We’re part of a world-class university, but we’re more than just our reputation. For nearly 60 years, we’ve been helping people turn ambition into action, equipping them to make a real difference in the world. 

Please view our online brochure, specifically created for candidates, to gain further insight into working at Warwick Business School. 

About Us

We were the first UK business school to achieve triple accreditation (EQUIS, AMBA, AACSB), and our programmes consistently rank among the best - view all of our rankings here. 

But what really sets us apart is how it feels to be here. We’re down to earth, collaborative, and proud to create a place where staff, students and alumni feel at home. We want your time here to be as inspiring as it is rewarding, with the support, trust, and opportunities you need to grow both professionally and personally. 

Our Vision

The world needs smart ideas, and the leaders who can bring them to life. Those ideas only matter if they can be put into practice. Our vision is simple: to shape the people and ideas that will define what comes next and ensure they have everything they need to make it happen. 

Everything we do is underpinned by our CORE values and fuelled by a Change Maker mindset. We look for this shared commitment in everyone who joins our community. We nurture that mindset every day by creating a workplace where curiosity is encouraged, ideas are shared openly, and everyone has the chance to turn bold thinking into meaningful action. 

Change Makers

• See the bigger picture. They think beyond themselves, seek out different perspectives, and consider the ripple effect of their actions.
• Challenge the norm. They question the status quo and look for better ways to make a difference. 
• Have the drive to deliver. They don’t just imagine change; they put in the work to make it happen. 

Our CORE Values 

• Curiosity. We challenge, explore, and create to build a better future. 
• Openness. We welcome ideas, feedback, and change to keep moving forward. 
• Restlessness. We’re never content to stand still; we keep striving for more. 
• Excellence. We hold ourselves to the highest standards in everything we do. 

How to Apply

To apply please complete your essential personal details and attach a CV and cover letter by the closing date and time stated. We will review applications throughout the advertising period and may contact shortlisted candidates before the closing date. We therefore encourage interested applicants to submit their application as early as possible. We reserve the right to close this vacancy early should we receive a sufficient number of suitable applications.

We will review applications throughout the advertising period and may contact shortlisted candidates before the closing date. We therefore encourage interested applicants to submit their application as early as possible. We reserve the right to close this vacancy early should we receive a sufficient number of suitable applications. 

Please ensure your CV includes your most recent employment experience along with any additional relevant experience and education history.

Your cover letter should detail your motivation for applying for the role as well as detailing how you meet the essential and desirable criteria.   

The interviews will be held on a date to be confirmed.