Programme Coordinator (Masters)

About the Role

The post will be based at The Shard, which is at the heart of the London Bridge Quarter neighbourhood, one of London’s most vibrant districts. However, the successful candidate will be required to travel occasionally to the University in the Midlands. The successful candidate will also be required to work evenings based on shifts, including weekends, to meet customer needs.

In this busy and varied role, you will be responsible for providing high quality administrative support for courses and processes within our Masters/Doctorate portfolio. This will involve acting as the first point of contact for a range of enquirers and maintaining accurate records throughout the student life cycle (i.e. from pre- arrival to graduation). You may also assist with supporting of internal and student events, such as recruitment and graduation events. As part of a large team of skilled administrators, this is your opportunity to really get involved with the daily running of our Masters/Doctorate portfolio.

For details on the experience and skills required, please refer to the job description (link here).

About You

We are seeking to appoint an enthusiastic, self-motivated, and customer-focused individual to assist in the effective administration and delivery of our London based Masters/Doctorate programmes. 

The Ideal candidate will have experience of delivering excellent customer service preferably in a HEI environment through effective team working and be able to demonstrate the ability to work effectively in a matrix organisational context. Evidence of highly well-developed administration skills preferably in an HE environment and a high level of IT literacy will be required, as will the ability to work with a high degree of accuracy and with particular attention to detail. You will be at ease working in a changing environment, being able to demonstrate flexibility to be involved in a number of operational support activities at a time of changing landscape in HE provision. 

About the Department

Warwick Business School (WBS) is the UK’s top provider of finance and business research and education with a mission to establish itself as the leading university-based business school in Europe. In October 2014, WBS opened a London base at The Shard – one of London’s most iconic buildings.

We’re part of a world-class university, but we’re more than just our reputation. For nearly 60 years, we’ve been helping people turn ambition into action, equipping them to make a real difference in the world. 

Please view our online brochure, specifically created for candidates, to gain further insight into working at Warwick Business School. 

About Us

We were the first UK business school to achieve triple accreditation (EQUIS, AMBA, AACSB), and our programmes consistently rank among the best - view all of our rankings here. 

But what really sets us apart is how it feels to be here. We’re down to earth, collaborative, and proud to create a place where staff, students and alumni feel at home. We want your time here to be as inspiring as it is rewarding, with the support, trust, and opportunities you need to grow both professionally and personally. 

Our Vision

The world needs smart ideas, and the leaders who can bring them to life. Those ideas only matter if they can be put into practice. Our vision is simple: to shape the people and ideas that will define what comes next and ensure they have everything they need to make it happen. 

Everything we do is underpinned by our CORE values and fuelled by a Change Maker mindset. We look for this shared commitment in everyone who joins our community. We nurture that mindset every day by creating a workplace where curiosity is encouraged, ideas are shared openly, and everyone has the chance to turn bold thinking into meaningful action. 

Change Makers

• See the bigger picture. They think beyond themselves, seek out different perspectives, and consider the ripple effect of their actions.
• Challenge the norm. They question the status quo and look for better ways to make a difference. 
• Have the drive to deliver. They don’t just imagine change; they put in the work to make it happen. 

Our CORE Values 

• Curiosity. We challenge, explore, and create to build a better future. 
• Openness. We welcome ideas, feedback, and change to keep moving forward. 
• Restlessness. We’re never content to stand still; we keep striving for more. 
• Excellence. We hold ourselves to the highest standards in everything we do.

How to Apply

To apply please complete your essential personal details and attach a CV and cover letter by the closing date and time stated.

We will review applications throughout the advertising period and may contact shortlisted candidates before the closing date. We therefore encourage interested applicants to submit their application as early as possible. We reserve the right to close this vacancy early should we receive a sufficient number of suitable applications.

Please ensure your CV includes your most recent employment experience along with any additional relevant experience and education history.

Your cover letter should detail your motivation for applying for the role as well as detailing how you meet the essential and desirable criteria.  Please match your skills and experience against the person specification in your covering letter.

The interviews will be held on a date to be confirmed.