Student Records - Senior Assistant

About the Role

Candidates choosing this role will be joining one of the UK's leading universities, consistently ranked within the UK's top 10 and recognised globally for excellence in teaching, research, and student experience. Warwick is a dynamic, innovative institution with a strong reputation for student employability, a Gold-rated Teaching Excellence Framework award, and a diverse international community, providing opportunities to support students from a wide range of backgrounds and cultures. As part of the Student Records team, the successful candidate will play a key role in delivering services that directly support the University's reputation for excellence, while benefiting from a culture that values collaboration, continuous improvement, and professional development. 

For details on the experience and skills required, please refer to the job description (link here).

About You

The successful candidate will be an organised, proactive, and customer-focused professional with excellent attention to detail and a commitment to delivering a high-quality service. They will be confident managing complex administrative processes, interpreting and applying regulations accurately, and working with sensitive data in a professional and confidential manner. Strong communication and interpersonal skills are essential, as the role involves building effective working relationships with students, academic departments, and professional services colleagues. The ideal candidate will be able to prioritise competing demands, demonstrate sound judgement when resolving queries, and contribute positively to service improvements, while embracing the collaborative, inclusive, and student-centred values of the University of Warwick.

About the Department

Education Operations is a newly established Directorate bringing together teams from Education Policy and Quality, Student Administrative Services, and Student Complaints and Academic Casework into a more connected and integrated professional services function.   

Our focus is on supporting excellent education delivery across the University by reducing complexity, improving consistency, strengthening governance and creating more seamless experiences for students and staff. We work across the academic lifecycle, from curriculum and assessment through to student records, casework, quality assurance and academic governance.   

The Directorate is being designed around end-to-end services, user-centred design, continuous improvement and smarter use of data and systems. This creates a unique opportunity for colleagues to help shape new approaches, influence institutional strategy and contribute to major change programmes at one of the UK’s leading universities.   

How to Apply

To apply please complete your essential personal details and attach a CV and cover letter by the closing date and time stated. We will review applications throughout the advertising period and may contact shortlisted candidates before the closing date. We therefore encourage interested applicants to submit their application as early as possible. We reserve the right to close this vacancy early should we receive a sufficient number of suitable applications.

Please ensure your CV includes your most recent employment experience along with any additional relevant experience and education history.

Your cover letter should detail your motivation for applying for the role as well as detailing how you meet the essential and desirable criteria.   

The interviews will be held on a date to be confirmed.